Shipping, Delivery & Customs

All deliveries are insured against accidental damage and loss.
As soon as you have received your delivery, the insurance coverage expires.
For partial shipments, shipping costs are only charged once.
Shipping within Germany is free of charge.
DESTINATION: Germany
SHIPPING METHOD: Hermes / DHL
DELIVERY COSTS: free shipping
DELIVERY TIMES: approx. 2-3 working days
DESTINATION: EU without CH
SHIPPING METHOD: UPS Standard/DHL
DELIVERY COSTS: EUR 15.00
DELIVERY TIMES: approx. 3-5 working days
We deliver free shipping to the EU for orders over €450
DESTINATION: CH
SHIPPING METHOD: UPS Standard/DHL
DELIVERY COSTS: EUR 20.00
DELIVERY TIMES: approx. 5-7 working days
DESTINATION: worldwide (except EU and CH)
SHIPPING METHOD: UPS Standard/DHL
DELIVERY COSTS: EUR 45.00
DELIVERY TIMES: approx. 8-10 working days
We process and ship orders during our general business hours. These are Monday to Friday, 9:00 a.m. to 5:00 p.m. CET (excluding public holidays).
The goods in the warehouse are ready for dispatch no later than two working days after receipt of payment.
Can I have a package sent to a PO box?
We ask for your understanding that we cannot deliver to PO boxes.
Is shipment tracking possible?
Once we have shipped your order, you will receive an email with your tracking number.
There you can track the delivery progress of your package.
Is my order insured during shipping?
All deliveries sent from the LEOMAX Cashmere online shop are insured against theft and accidental damage.
As soon as you have received your delivery and confirmed it in writing, the insurance coverage expires.
Customs duties and taxes within the EU:
No additional taxes or duties are due for all goods shipped within the European Union.
The item prices and delivery costs include the applicable VAT and are therefore stated as gross prices.
Customs duties and taxes within non-EU countries:
As soon as the items arrive at their destination, import sales tax as well as customs duties and handling costs are determined by the respective customs office.
The invoice to the recipient is carried out by our logistics partner. By submitting your order and paying or submitting the required information, you agree to the import regulations of the respective items.
Please note that import regulations vary from country to country.

Please note that customs duties, import sales tax and processing costs billed to the recipient by the logistics partner on behalf of the customs office, as well as shipping costs, will not be reimbursed by us, even if the items are returned.